Terms of service
Last updated: March 2026
Welcome to Happily Ever Austen. The terms “we”, “us” and “our” refer to Happily Ever Austen.
Happily Ever Austen operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).
Happily Ever Austen is powered by Shopify, which enables us to provide the Services to you.
The following Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our Services.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms, you should not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence.
To use the Services, including purchasing products through our store, you may be required to provide information such as your email address, billing details, payment information and shipping address.
You agree that all information you provide is accurate, current and complete.
You are responsible for maintaining the confidentiality of your account information and for all activity under your account.
Accounts may not be transferred, sold or assigned to another person.
SECTION 2 – OUR PRODUCTS
We make every effort to accurately display and describe our products.
However, colours and product appearance may vary depending on your device settings and display.
Certain Chronicle collections and items may be produced in limited quantities and may not be restocked once sold out.
Due to the small-batch and handcrafted nature of Chronicle dispatches, minor variations in materials, design, or presentation may occur.
Product descriptions and availability are subject to change at any time without notice.
We reserve the right to discontinue products or limit quantities offered.
SECTION 3 – ORDERS
When you place an order through our store, you are making an offer to purchase.
Happily Ever Austen reserves the right to accept or decline any order at its discretion.
An order is considered accepted once payment has been processed and an order confirmation has been issued.
All purchases are subject to our Refund Policy, which forms part of these Terms.
Products are sold for personal use only and may not be purchased for commercial resale without permission.
SECTION 4 – PRICES AND BILLING
All prices are listed in GBP (£) unless otherwise stated.
Prices, discounts and promotions may change without notice.
The price charged will be the price displayed at the time the order is placed and will be confirmed in your order confirmation email.
Prices do not include shipping, customs duties, taxes or import charges unless otherwise stated.
You agree to provide accurate and current billing information and to promptly update your details where necessary.
SECTION 5 – SHIPPING AND DELIVERY
Orders are dispatched using Royal Mail or other trusted postal carriers.
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by postal carriers, customs processing, weather conditions, or other events outside our control.
Once goods are dispatched, delivery is handled by the postal carrier.
Further details regarding dispatch schedules and delivery responsibilities are outlined in our Shipping Policy.
Delivery Confirmation
Where an order is sent using a tracked postal service, delivery confirmation provided by the postal carrier will be used as proof of delivery.
If a parcel is marked as delivered but cannot be located, customers should first check with household members, neighbours, or local delivery offices.
We will always assist in raising an enquiry with the postal carrier where appropriate.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through the Services including text, designs, images, graphics, and product materials are the intellectual property of Happily Ever Austen or its licensors and are protected by applicable intellectual property laws.
You may access and use the Services for personal, non-commercial purposes only.
You may not reproduce, distribute, modify or otherwise use any materials from the Services without prior written permission.
SECTION 7 – OPTIONAL TOOLS
Our store may provide access to tools offered by third parties.
These tools are provided “as is” and “as available” without warranties or guarantees.
We are not responsible for third-party tools or services you choose to use.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites.
We are not responsible for the content, policies or practices of third-party websites.
You access such websites at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify.
However, all purchases are made directly with Happily Ever Austen.
Shopify is not responsible for transactions, products or services purchased from our store.
You agree that Shopify shall not be liable for any claims related to purchases made through our store.
SECTION 10 – PRIVACY POLICY
All personal information collected through the Services is governed by our Privacy Policy.
Because our store is hosted by Shopify, certain information may also be processed by Shopify in order to provide and improve the Services.
SECTION 11 – FEEDBACK
If you submit suggestions, feedback, reviews or other content to us, you grant Happily Ever Austen the right to use that content for business purposes without restriction or compensation.
You confirm that any content you submit does not violate the rights of any third party.
SECTION 12 – ERRORS AND OMISSIONS
Occasionally there may be typographical errors, inaccuracies or omissions relating to product descriptions, pricing or availability.
We reserve the right to correct such errors and to cancel or modify orders if necessary.
SECTION 13 – PROHIBITED USES
You may not use the Services:
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for unlawful purposes
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to violate any laws or regulations
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to infringe intellectual property rights
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to harass or harm others
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to transmit malicious software
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to attempt to gain unauthorized access to the Services
We reserve the right to suspend or terminate access where these Terms are violated.
SECTION 14 – AUTOMATED ACCESS / AGENTS
Software or automated tools (“Agents”) may not access or interact with the Services unless they clearly identify themselves and comply with applicable restrictions.
We may restrict or block automated access to protect the integrity of the Services.
SECTION 15 – TERMINATION
We may terminate or suspend access to the Services at any time if these Terms are violated.
Termination does not affect obligations that arose prior to termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available” without warranties of any kind except where required by law.
We do not guarantee that the Services will be uninterrupted, secure or error-free.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Happily Ever Austen shall not be liable for indirect or consequential damages arising from the use of the Services or products purchased through the Services.
Nothing in these Terms excludes liability where it cannot be excluded under applicable law.
SECTION 18 – INDEMNIFICATION
You agree to indemnify and hold harmless Happily Ever Austen, Shopify and our affiliates from claims or damages arising from your breach of these Terms or misuse of the Services.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain valid.
SECTION 20 – ENTIRE AGREEMENT
These Terms, together with our policies, constitute the entire agreement between you and Happily Ever Austen.
SECTION 21 – ASSIGNMENT
You may not transfer your rights under these Terms without our written consent.
We may assign these Terms without notice where necessary.
SECTION 22 – GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 23 – CHANGES TO TERMS
We may update these Terms of Service from time to time.
Changes will be posted on this page and will take effect immediately unless otherwise stated.
SECTION 24 – CONTACT INFORMATION
Questions about these Terms should be sent to:
Happily Ever Austen
Email: hellohappilyeverausten@gmail.com
Website: www.happilyeverausten.co.uk