Shipping policy
Last updated: October 2026
Happily Ever Austen aims to dispatch every order with care and clarity. The information below explains how our dispatch and delivery process works.
Dispatch
Orders are dispatched using Royal Mail or an equivalent trusted postal service.
The Meryton Chronicle is delivered according to the schedule described on the relevant product page. Season One is a single purchase delivered across three monthly dispatches.
Customers will receive a dispatch notification when their order has been posted.
Delivery Estimates
Estimated delivery times are provided for guidance only and may vary due to postal service performance, customs processing, seasonal demand or circumstances beyond our control.
Typical delivery estimates are:
United Kingdom
Approximately 2–4 working days after dispatch, depending on the delivery service selected.
USA & Canada
Delivery times vary depending on destination and local postal services.
International Shipping
We currently ship internationally to the USA and Canada.
International orders may be subject to customs duties, taxes or import fees. These charges are determined by local authorities, are outside our control and are the responsibility of the recipient.
EU delivery is temporarily unavailable while we update our shipping arrangements.
Delivery Address Responsibility
Customers are responsible for ensuring their delivery address is accurate and kept up to date.
For products delivered across multiple dispatches, if your address changes, please notify us as soon as possible and before your next dispatch is sent so we can update your details.
Happily Ever Austen cannot be responsible for items dispatched to an incorrect or outdated address provided at checkout.
If a parcel is returned to us in its original condition due to an incorrect address or delivery failure, we will happily arrange re-dispatch once the correct address has been confirmed. Additional postage costs may apply.
Lost or Delayed Orders
If your order has not arrived within 21 days of dispatch, please contact us so we can investigate with the postal service.
Delivery Confirmation
Where a parcel has been sent using a tracked postal service, delivery confirmation provided by the postal carrier will be used as proof of delivery.
If a parcel is marked as delivered but cannot be located, customers should first check with household members, neighbours or their local delivery office. We will always do our best to assist in raising an enquiry with the postal service where appropriate.
For items sent using standard untracked services, customers may be asked to allow additional time for postal delays before a replacement or refund is considered.
Need Help?
If you have any questions about your order or Chronicle dispatch, please contact: